We benchmark our performance using the UK Construction Industry Key Performance Indicators, produced by Constructing Excellence on behalf of the Department for Business Innovation & Skills.
At the completion of a commission client feedback is obtained using an internet based customer satisfaction survey which provides data that allows us to monitor the performance of both the Practice and individual staff members.
Over 85% of our customer satisfaction reports rate the overall level of service as being excellent. For 2012 99% of responses to a variety of questions achieved rated our performance as either good or excellent.
The charts below compare the performance indicators for David Trowler Associates with the benchmark standard for both 2011 and 2012. in each case we consistently exceed the industry benchmark standards
Professional development is undertaken by all staff with the requirements of professional bodies being treated as a minimum standard. training records are used to assess the number of training days completed by each staff member.
All professional staff undertake a minimum of 3 days training per year twice the KPI benchmark of 1.5 days per year.